This Total Quality game is designed to help
the trainees to identify the cause of a problem and be able to distinguish
the difference between the symptoms of the problem and its root cause.
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The trainees can then develop the appropriate
remedial action to cure the problem rather than wasting time and resources
tackling the symptoms.
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The scenario is that the trainees have the task of
producing a quantity of colour coded cards for their customer. There are two
different patterns and the customer needs a certain quantity of each. The
trainees are given instruction sheets telling them which squares on the card
need to be coloured and also a set of coloured pens. Normally the trainees
are split into two teams to give a competitive feel to the exercise.
At the end of the 'production run' the trainees are scored on their performance.
They are judged on delivering the cards on time, the quantity produced, the
number of errors made and how well the they worked together and communicated
as a team. The trainees can then discuss their performance and create a list
of problems that were encountered, which items are symptoms and which are
the root causes of the fault(s) in their Manufacturing system. The trainees
then discuss a possible cure for their problem and then test it out by running
the game again.
Although the game appears to be extremely simple,
it highlights the difference between the cause of a problem and the symptoms
produced by the problem.
The game is supplied in a pack containing
the full set of instruction cards, blank grids, coloured pens and full instructions
for the trainer, along with a disk to enable reprinting and replenishment
of the cards as required.
You can click
here to order your game online.
